Visitor
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1 Message
Free Offers
I am very disappointed that Xfinity offers free iPads then at the end of the sign up process I am told that I have to get another line in order to receive the gift.
This is very misleading and unacceptable, especially as a Diamond member. I was very excited to receive this free IPad but am now very angry that the offer has strings attached. Thus is not the way you treat customers of 30 years plus.
XfinityMarshante
Official Employee
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671 Messages
4 hours ago
Hello @user_lzyu51, thank you for taking the time to leave a post. Sorry to hear about your experience when adding an iPad to your account. I can understand how frustrating it could be not to have all the details before starting the process. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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