Visitor
•
1 Message
Free Mobile Line
I signed up for internet and was given a free mobile line. When I moved I was forced to create a new account. I was reassured that the phone line would remain free and would be transferred over to my new account. Apparently, they never closed the old account and my phone is about to be shut off. This number is connected to buisness. I will lose income if this phone is shut off. I stayed with customer service for three hours and 4 separate workers. They said when I was forced to create a new account it voided the contract and I was never informed.
XfinityBillie
Official Employee
•
4.6K Messages
2 hours ago
@user_z2qqut Thank you for taking the time to reach out to us here on our Xfinity Forums, this is definitely not the experience we want for our valued customers and I'm happy to help you with getting a resolution to this concern. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0