Visitor
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4 Messages
Free line balance $50+ ?
I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore.
However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.
XfinityAbby
Official Employee
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682 Messages
17 hours ago
Hello @user_tdbu4n did you recently disconnect your Xfinity internet account? This may be why you are now being charged for your mobile services. Depending on your agreement the free line discount may have been removed when you canceled your internet services. Also, there is a $25 line fee for each line on the Xfinity mobile account if you no longer have internet with us.
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user_tdbu4n
Visitor
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4 Messages
17 hours ago
Thank you for your fast reply!
yes, I disconnected my internet two days ago, on the same day $10 was added for my current cycle balance ( because I don’t have internet service anymore, which is understandable). However, I still had the free line discount (which should be valid for a year).
When I’m checking now, I see that I’m being charged $40 for the line, and 10 for not having internet.
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user_tdbu4n
Visitor
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4 Messages
5 hours ago
Shouldn’t I been notified of both charges before they’re added to my mid cycle balance?
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