Free line balance $50+ ?

I have a free xfinity mobile line, and my payments are usually just for the taxes. It was incremented for ~$10 because I don’t have xfinity internet service anymore.

However now, I see I’m being charged $40+ for the “free” line? And I don’t see my free line discount.

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XfinityAbby

Official Employee

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682 Messages

9 hours ago

Hello @user_tdbu4n did you recently disconnect your Xfinity internet account? This may be why you are now being charged for your mobile services. Depending on your agreement the free line discount may have been removed when you canceled your internet services. Also, there is a $25 line fee for each line on the Xfinity mobile account if you no longer have internet with us.

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XfinityAlyssaA

Official Employee

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2.4K Messages

Thank you for sharing the screenshot of your bill with us @user_tdbu4n. The free unlimited line discount typically requires that you maintain a post-pay Xfinity Internet of at least 300 Mbps or higher. Since you cancelled your internet service, you may not longer be eligible for the free unlimited line. Please let us know if you have any other questions or concerns we can help with.

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9 hours ago

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Customer Service

user_tdbu4n

Free line balance $50+ ?

XfinityAbby

XfinityAlyssaA

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