Visitor
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3 Messages
“Free” ipad
We were trying to get technical support for our TV on or about September 1. While talking to agent, he indicated a reward of a free iPad. I asked several times to confirm the iPad was free. However, my bill indicates I am paying for the iPad. Is there anyway someone can read the chat conversations regarding this transaction because I remember writing in one of the chats confirming again that the iPad was free?
Accepted Solution
XfinityNatalie
Official Employee
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373 Messages
4 days ago
Greetings, user_15wdmh! Thanks for taking the time to post on our XFINITY Community Forum. We would love the opportunity to investigate this issue further regarding your iPad concerns. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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