Visitor
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3 Messages
“Free” ipad
We were trying to get technical support for our TV on or about September 1. While talking to agent, he indicated a reward of a free iPad. I asked several times to confirm the iPad was free. However, my bill indicates I am paying for the iPad. Is there anyway someone can read the chat conversations regarding this transaction because I remember writing in one of the chats confirming again that the iPad was free?
Accepted Solution
XfinityNatalie
Official Employee
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434 Messages
28 days ago
Greetings, user_15wdmh! Thanks for taking the time to post on our XFINITY Community Forum. We would love the opportunity to investigate this issue further regarding your iPad concerns. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_l0506w
Visitor
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2 Messages
17 hours ago
I also fell for their Free iPad scam, then when I returned it they lost it in the system. I have spent hours trying to cancel my mobile account and they keep saying once the ipad is returned it will automatically cancel. I have the shipping label saying it was delivered to them and each month I get a new charge on a service I didn't want and can't use. The sales department is predatory and support does nothing except escalate the bogus ticket number they give you. If I had any other choice for reliable Internet, I would cut ties with Comcast forever.
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