"Free" Ipad scam

Hello @LegendaryUser, We do not want you to have a bad experience, and I am glad that you did get your plan costs reduced. Please let us know if you need any additional assistance with your account. 

Hello, @user_54idmt! I am sorry to hear you are feeling that way. We are happy to further help with your account. We send order approval links to show the cost of the services and what you are signing up for before changes can be made to your account or service. It will show all details and should always reflect the correct price that you are wanting. We also send out automatic order confirmation emails with the details after approving an order so you have it for your records. Did you get assistance with the device already?

If you still need assistance with this, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I received a call from Corporate Escalations after sending a message through this forum.  UPS tried to deliver it when I wasn't home and now it is sitting at UPS waiting to be picked up.  I told them I would not be picking it up.  She said as soon as it is returned to them she would cancel the contract and I would not be charged.  But regardless of whether they fix the issue or not what is concerning is that ACTUAL Xfinity agents are scamming people and they don't seem to be doing anything to stop it??  She said "we don't approve of this and the employee's supervisor would be notified".  One other interesting comment is that after talking to her and telling her I was going to cancel all Xfinity services (which I am, just waiting to receive the modem and equipment from DirectTV and T-Mobile for internet) my Netflix and Altitude Sports accounts, which were free through Xfinity, were all of a sudden cancelled-before I cancelled my Xfinity service.  So someone (the employee who got in trouble??) was retaliating.  We will see how this all shakes out.  But I am done with them after 18 years.   

Hello, @user_lkcxlv thank you for sharing your story with our community forum. I would be happy to review your account to provide updates on your escalation. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@user_r5s7fm​  Only resolved after visiting an Xfinity store and then making an WA AG office complaint. It wasn’t till afterwards I realized they deleted my land line. Seems as though their outsourced customer service has discovered how to scam customers.