Skip to main content

    Support

    Offers

U
user_05e38a
1st Topic
1st Like

Visitor

 • 

4 Messages

Sunday, December 15th, 2024 7:48 PM

Free IPAD scam

@Xfinity Support  I upgraded to XfI a couple weeks ago, been having longtime issue with dead spots in the house and trying to get the free PODs for basement and living room,  Allegedly I am getting one, only 1 but a battle for another day.    My 14 day assessment was up and I reached out thru Xfinity chat on the site, it had me approve in app so legit xfinity support.    I let them know I was following up on the assesment and had several screen captures of weak and fair WiFi signal and wanted the pods.    after chatting, he said one time he'd send me the PODs but asked that I wait on the chat while he placed that and we had a lot of idle chit chat,  tried to ask about mobile for a sale...  Then said with my package I get a free ipad 10th gen.  Did I want them to order it,  i said they previous agent mentioned nothing about that.   He said it was part of my package did I want to order, initialy I said yes as Ive gotten give aways with packages.  then i googled and saw all the scams.  

Is this real or not given it was your customer support within your network offering up the free ipad???   Did he order my WiFi POD(s)?   They kept me on the chat for an hour to process an order of pod(s).   I also have a download of the transcript.

[Removed images: "Personal Information"]

Question

 • 

Updated 

4 months ago

 • Edited

72

1

0

XfinityChelseaB

Official Employee

 • 

1.6K Messages

4 months ago

Hello @user_05e38a, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Did you sign for the iPad at all or receive it in the mail? Have you checked your Xfinity App to see if your shipment is showing in there? 

2

0

user_05e38a

Visitor

 • 

4 Messages

Good evening,

1.  I switched packages 11/30

and there was no mention of an iPad.   Today I reached out about continued WiFi and 45ins into ordering me a single

pod.  They mentioned it.  Is it real?  Can I get a free ipad? Is that part of the package?   I saw scam all

over the internet wit Xfinity and iPads so I told him now. 

2 can you tell

if he ordered my pod?


in also do not have mobile he asked and I said no my company covers my

mobile.  Then proceeded

tk to say I get a free

ipad

thank you

(edited)

Like

Reply

4 months ago

0

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

We can look into your package details to see if there is an iPad included @user_05e38a, and if there is a xFi pod order on the account. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

forum icon

New to the Community?

Start Here