1 Message
Free IPad - Missing Promo
I used chat and was offered a free ipad for signing up for xfinity mobile with my new xfinitity internet package. I was told that I would get 20$/mo in device credit, and 20$/mo in internet credit, effectively making the mobile line "free". I confirmed this multiple times with my chat agent. I signed up October 8th. Now I haven't received any credits, and am being given the run around and bouncing back and forth between mobile and internet and being told that promo doesn't exist. I saw other messages about sending a DM, but the DM functionality is now missing from the support community.
Accepted Solution
XfinityJamesC
Official Employee
•
1.7K Messages
11 days ago
Greetings, @brombomb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this missing device credit. You have definitely come to the right place for assistance.
It can take up to two billing cycles for the Xfinity Mobile device credits to appear on your monthly billing statement, so if you just signed up for the promotion on October 8, those credits may still be processing. I am a little concerned, however, that previous representatives were unable to verify you were on a new promotion.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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