Not applicable
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3 Messages
Free iPad is not free
It's been several months since I changed my internet plan and I was offered a free iPad if I chose the better plan at a lower price. Seemed like a no-brainer to me, since I asked several times if it was truly free, other than one-time service or activation fees. Now I've paid closer attention to my bill and see I've been put on a payment plan to pay off the iPad, which definitively makes it not free. I want to return and cancel everything to do with this iPad which also included an Xfinity Mobile number that I don't want. I also don't want to spend hours on the phone negotiating and begging to get out of the payments.
I see others in this forum complaining about ithe free iPad offer being a scam, I'm feeling like I agree with that.
XfinityMarshante
Official Employee
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638 Messages
1 month ago
Hello @Anon157269, thank you for taking the time to leave a post. I’m sorry things didn’t go as expected when you tried to make changes to your plan. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_hihxem
Visitor
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1 Message
22 days ago
Ditto. I told the salesperson at the XFinity Store that I absolutely did NOT want an iPad. He told me that I could not get the $75/mo. 1GB internet service without taking the iPad. With a 2-year contract the iPad would be free.
After 1-year, I wanted to go with fiber -- but NOT with XFinity - it was much more expensive.
My new fiber provider asked for proof that the iPad payoff was a penalty. HA!!! XFinity has figured that out! They claim they NEVER gave iPads away for 2-year contracts.
When I cancelled the internet service I found out they were billing me for the mobile service. I told them explicitly NOT to give me the mobile service. Yet the bills kept coming in. They also told me that the iPad would continue to be billed at $20/month. I asked how to terminate this -- and they said that I would have to pay the balance owed: $212. BTW: That particular iPad you could get for $175 -- and it was discontinued after 1-year b/c it was so bad!!!
Sucking it up, I went in and paid the $212. I asked for a receipt but they would not give me one -- saying they had no way to print a receipt for this payment at the store.
I spent hours on the chat line trying to get this sorted. One chat operator after another and finally they said that I would have to talk directly to billing.
Still, I have no payoff statement for the iPad. I have no final statement from XFinity indicating my service was not only terminated, but paid in full. This has been impossible to sort out. It is unnecessarily difficult. Clearly, reading the rest of the posts on this thread I see XFinity sales tactics are less than reputable and XFinity will disavow any knowledge of these tactics or step up and honor what their sales people are promising!
XFinity -- this is despicable! I will NEVER, EVER, do business with your company again!!! You're impossible to reach. Your chat sessions are less than useful. You hide your direct contact numbers behind website FAQs.
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