1 Message
Free iPad is not free
I was told that I was receiving a free iPad but when I went to activate I see that I am actually making payments on it and it is not free. I do not want a mobile line with xfinity I only wanted to negotiate my new plan cost. Feeling extremely deceived and I would like to return the iPad and I no longer want service with Xfinity if you cannot give me my old rate and fix this.
XfinityKei
Official Employee
•
1.1K Messages
1 day ago
@user_gdl0tx I’m sorry to hear about the confusion with your iPad. I am happy to take a look at that order and your rate to help. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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