mark_r1's profile

New Poster

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2 Messages

Wednesday, June 25th, 2025

Free Free Peacock TV

I’ve paid for an annual subscription to Peacock TV and didn’t realize Xfinity offers it as part of my plan. How should I handle this? 
[Edited: "Personal Information"]

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Official Employee

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2.2K Messages

29 days ago

mark_r1 You can cancel the standalone Peacock subscription and then activate the one associated with Xfinity Rewards. It is pretty easy to activate, I included the steps to activate right here below. 

 

Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/ 


*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.


*If the banner was clicked, that should route you to the Peacock website to continue activation. 


*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.  


If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated. 


*Go to https://www.peacocktv.com/ and click “Sign In” 
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00

Visitor

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3 Messages

7 days ago

Peacock has sent me a message, saying I will be charged as of August 12th. 

I am xfinity diamond level on rewards.

Why is peacock trying to bill me now?

Official Employee

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2.6K Messages

I know I'd be wondering that same thing too, themist! Thank you for being a valued Xfinity Rewards member! If you’ve received a special offer for Peacock Premium, here’s how to redeem it:


Log in to your Xfinity Rewards account using your primary Xfinity ID.
Find the reward titled “Get Peacock Premium at no extra cost.”
Click “Get This Reward” and follow the steps.
You’ll receive an email with activation instructions—please allow a few hours for it to arrive.
Already subscribed to Peacock?
You may need to cancel your current subscription and wait for the billing cycle to end before activating your Xfinity offer. Learn how to cancel here.


Helpful Tips:


Trouble signing in? Reset your Xfinity password here.
Once redeemed, sign in to the Peacock app using your Peacock login credentials.
For Peacock login issues, please contact Peacock Customer Support directly.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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