Visitor
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6 Messages
"free equipment update" order not being sent
Hello,
I put in an order for the "Free equipment update (Trade in your old equipment today)" offer back in April. This is an offer made by Comcast to ensure we continue to have the services we're paying for.
The status on that order has been stuck on "Your order is in Progress!" since April.
It's also stated since then: "Estimated arrival: Your equipment should arrive within 3-5 days"
Lastly: "Free standard shipping: Your order will arrive between May 1 and May 3, 2023".
It's currently June 10.
Please let me know how to proceed.
EG
Expert
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110.4K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCLamont
Problem Solver
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519 Messages
2 years ago
Hello @qwerty10972 I would love to look into your order. Sorry for the delayed shipment and response.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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