Fraudulently Customer Service

Xfinity sold me on a $70 bundle as it would save me money (they sell the number and track tv views which data more valuable than gold so I get it) when I got my first bill it was $105 - had to spend numerous hours on phone with support to get this looked into - they said I had to rent cable box which I never even ordered as I do not watch tv - they would not take no for an answer even tho I was smart enough to say on a recorded line my bill is only $70 total and got a yes (asked for recording but of course they said it wasn't) now a year later they raised it to $150 hoping I wouldn't notice but I did after a month so they did get me - then I saw ad for $25 a month 200mb which has some shady usage agreements but figured I can save $125 in one month then pay for 6 months of internet- tried to switch my account which took about an hour and when I submitted it failed and said call customer service (one time it did but my account did not update at all) so called the dreaded support which I got to a person some how pretty quickly (just keep saying real person, then your best bet to ask directly for manager which they will NOT and act like they did not read it - have screen shots and transcripts which I will be taking of this as well as I know it's going to be taken down as I imagine you have some dumb rule in place to twist the law) I called in about Updating service which they said the $25 promo was not valid and of course it was no longer on my account - took 4 hours to get this resolved which they make you sign up for autopay (should have used walmart card - I spent 9 hours I repeat 9 hours with them to install new modem Deactivate old account and activate new, i work in support for technical company so know this was crazy (feel tactic to have people hang up and take charge great business) I was so bothered by the end of the call but got them to say again on recorded line old account Deactivated, new one activated and payment only gonna be $25 flat with nothing extra - guess what happened today? I get message saying my card was charged $150 by Xfinity, what? Called in and opened chats to discuss which over tier 1 which they refuse and refuse to help - its not too hard to Updating account and Deactivate - spent another 3.5 hrs and got nowhere - I live in small town where Xfinity the only choice so they have a monopoly and can treat customer poorly as what's my options? Looking forward to not being a customer and ps I see 3 linked accounts on mine now??? We going backwards and it's only been 18.5 hours - I now use a recorded line as the amount of time I was hung up on silly not my fault you have a fraudulent company