Visitor
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2 Messages
Fraudulent Xfinity Store
I went to the Kennesaw Xfinity store just to swap out one of my cable boxes and was told I needed to have my account closed and start a new account from scratch because my initial order for cable was completed online.
This sounded ridiculous but multiple employees were confirming it needed to be done. It appears they opened multiple accounts against my address and I have the account statements with the made up names to prove it.
The sales person (I believe the lead sale person) even had the nerve to lie and say I didn’t need to return the cable boxes I had from my online order, basically I could just throw them away.
Bottom line, I’m just waiting for the charges for these fake accounts to hit my credit card and I will be seeking legal action as I’m positive this is wide spread and ideal for a class action lawsuit.
XfinityJeffB
Official Employee
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575 Messages
2 days ago
Hello user_stio2a, thank you for reaching out, as we take this very seriously. I would like to get all the information you can provide, as I will be escalating this immediately. We just need some information, that we of course, want to keep private due to the nature of your concern.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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EG
Expert
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120.2K Messages
5 hours ago
Concern moved here to the Customer Service help section.
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