Visitor
•
2 Messages
Fraudulent withdraws [Edited]
I have not received my refund for fraudulent account withdrawals by Xfinity. I was promised a refund but no check has arrived. I need this escalated. I need an immediate refund. Here is the case number [Edited: "Personal Information"]. I need Xfinity mobile to stop trying to withdraw money from my account as it has no authorization to do so; there was another attempt to withdraw $70 from my account. I am not a customer of Xfinity in any capacity.
[Title Edited: "Personal Information"]
XfinityMatthew
Official Employee
•
2.2K Messages
9 hours ago
Hello @user_fyvcuz We'd be happy to take a look into the account, refund and that ticket for you. In order to discuss this we need you to send us a direct message with your full name and service address so we can locate and authenticate your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
0
0