Visitor
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1 Message
Fraudulent service
My name is Gracey. Xfinity has been a provider for my internet service, Xfinity streaming service, and our cellphone service for years. We have been relatively satisfied with your service over the years. Today, I do not have a cellphone service, meaning my phone has been deactivated due to the grossly failure of your customer service. It all started on October 31st 2025.
Please look into this matter. It would take a few hours of your time but tens of hours of times and anguish I have been through to fix the issues related my phone service and internet service caused by mistakes and fraudulent activity done by your employees. My phone has been deactivated since January 2nd, 2026. I've tried everything I could to undue/fix the wrongs your company had done not only for the cellphone service but my entire account since Oct 31st of 2025. I am waiting for a new SIM to be delivered from Xfinity, and hopefully, it will help activate my phone service once again.
In the meantime, I am formally requesting your company to investigate my concerns. Looking forward to hearing from you.
EG
Expert
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115.2K Messages
2 days ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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