Visitor
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1 Message
Fraudulent service
My comcast internet went down around 11:30 am May 15 2023. I found this number ( do not call them) [Edited: "Personal Information"]. Spoke to someone with a very heavy , indecipherable accent.
I explained the situation. She asked me to recycle my modem, which I did. Still no internet connection. She said she would assign a Service Tech to visit me today between the hours of 5 and 6 pm.
she then require that i give her a Credit card (Big Mistake on my part.). So I ended the call thinking I had requested a service Tech.
Well about 10 min later my CC Bank sent me an alert stating that I had made
a purchase (221.85 was charged to my CC) from COMCAST CHICAGO. The alarm bells when off . I didn't think that Comcast would charge my CC before the service was rendered. Well I will dispute the charges with my CC
bank but BEWARE of the indecipherable accented Fake Customer support who asks for you CC info. I canceled the CC so no more charges would be posted from this Lesson.
Accepted Solution
CCDaisy
Problem Solver
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127 Messages
2 years ago
Hello @user_9afc6f The very best team to report that issue to is our Customer Security Assurance group. You can reach them either at https://internetsecurity.xfinity.com/help/report-abuse/ or contact them directly at 1-888-565-4329 8:00am - 12:00am EST, 7 days a week.
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user_eb45e4
3 Messages
2 years ago
Thank you. The same thing happened to me this morning. Yesterday I fell to a scam thinking I was paying the first few months of my Comcast bill for a good Target/Comcast promotion. Although I lost some money, but was on to them last night. Sure enough, this morning, a heavily accented woman calls claiming to be from Comcast security. It went to voicemail. BEWARE of anybody wanting payment through gift cards! I learned my lesson the hard way.
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