Visitor
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2 Messages
Fraudulent Orders
Since September of 2025 I have had to deal with 2 fraudulent orders on my account. The first was for a cell phone and today an Apple IPad. I use to enjoy the service we had with Comcast/Xfinity, but now it seems easier for someone to fraudulently make purchases on my account than it is for me to access my own account. I don't understand how this keeps happening! Now I have to make sure someone is home when the device is delivered, so we can sign for it. Then deal with sending it back. I have to take time off work to deal with this [Edited: Language]! If this happens again I am going to cancel my service!
Accepted Solution
XfinityRay
Official Employee
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3.5K Messages
8 days ago
Hi there, @BruinDRaven398! Thank you for reaching out about the orders. Our team is happy to further help and apologize for the troubles this is causing you, especially with someone needing to be home. We will get this turned around and can send feedback regarding the agent(s) that assisted you. We always want things to be correct and is why we have the links where you review and approve your order before any changes are made. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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BruinDRaven398
Visitor
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2 Messages
1 hour ago
The Customer Service rep that was helping me with this issue did an outstanding job! She acted quickly and got the whole situation resolved in a few days. I thank her very much for all she did you me!
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