Visitor

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3 Messages

09/29/2026 12:09 PM

Fraudulent internet service added when I bought a new phone by the Holly Springs Georgia store. Remove this immediately!!

I have spoken to customer no service 4 times.  Waste of time. This internet service was added fraudulently.  I have not had internet from Xfinity in years!  I don’t even have a modem!  Stop billing me for something I don’t have - [Edited: Profanity] 

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Selected Oldest First

Expert

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121.7K Messages

1 day ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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2.5K Messages

1 day ago

 

user_99dc45 please send us a direct message that includes your name and service address, so we can work to resolve the situation. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

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