Fraudulent internet service added when I bought a new phone by the Holly Springs Georgia store. Remove this immediately!!

Your store in holly springs Georgia opened a fraudulent internet account in my name when I bought a phone.  The employee who “helped” me said “…there are ways to get around the rules…”.   I guess a fraudulent account was his workaround.  This is unethical at best and illegal at worst.  It is virtually impossible to get an account canceled due to your multiple layers of offshore “customer no service”!   You keep billing me for service I do not have, do not want and do not need because of your corrupt employees.   Ridiculous!!

We are the right place for further help with your concerns, @user_99dc45. We can further investigate and get things turned around. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon. 

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  An "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.