U

Visitor

 • 

1 Message

Thursday, May 22nd, 2025 3:05 PM

Fraudulent emails

At least 3 time a week I get email from someone pretending to be xfinity that there is a problem with my bill and I  need to update my account.   When do I send these emails so you can do something about it.

Official Employee

 • 

2.1K Messages

2 days ago

 

user_5hpg53 Hello! Thank you for reaching out to us here on our Community Forum. We suggest going here (https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment) and click on 'Email Abuse'. You should follow these instructions:

When reporting spam emails, it is critical that you send us the email headers. Please do not forward the spam email. Forwarding the email will remove the original headers.


Webmail Users
1. Select the message you wish to report as spam.
2. Click the "Spam" button in the right-hand corner of the webmail console.

Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

1. Select the message you wish to report as spam.
2. Send the spam message as an attachment to missed-spam@comcast.net.

 

forum icon

New to the Community?

Start Here