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user_4brdr4
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Monday, July 29th, 2024 10:52 AM

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Fraudulent email

I received an email saying my iPhone was unlocked. I was not locked out of my phone I don’t know what this was about. 

Question

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Updated 

10 months ago

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XfinityThomasC

Official Employee

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2.5K Messages

10 months ago

Hello, @user_4brdr4 Unlocking a cell phone allows customers to get service with any carrier on a compatible network. Most customers’ devices will automatically unlock within 48 hours of the device becoming eligible to be unlocked. Has there been a recent change to your mobile service such as a device purchased through Xfinity being paid off? 

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user_4brdr4

2 Messages

There has been no changes at all.

10 months ago

0

XfinityThomasC

Official Employee

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2.5K Messages

@user_4brdr4 please review this article to protect yourself from any potential fraud. You may also want to reach out to Xfinity Mobile for an account review to check the status of your phone's lock/unlock status. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist

You can contact our Xfinity Mobile support center via any of the following methods:

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10 months ago

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