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user_55aq2d
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Sunday, May 12th, 2024 7:40 PM

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fraudulent email fake address: On Sunday, May 12, 2024 at 09:40:33 AM PDT, Xfinity.com wrote:

On Sunday, May 12, 2024 at 09:40:33 AM PDT, Xfinity.com [EDIT; Private Information Removed] wrote:
To pay your bill, click here.
Xfinity
 
  Your Bill
 

Your Xfinity payment is declined

 
Your most recent payment method for the following month was rejected.
 
Please update your payment information today to avoid a service downgrade.
 
Update Payment


If you have the Xfinity Mobile Protection Plan on your Xfinity Mobile device(s), it will be canceled if your service is suspended. The Xfinity Mobile Protection Plan cannot be reinstated once it's been canceled.
 

Other ways to pay:

 
 
Xfinity Store
 
 
1-800-xfinity 24​/7 using our automated payment system.
 

View information about your bill anywhere, on any device

 
 
xfinity.com/account
 
 
Use the Xfinity app
 
 
Say “Pay my bill” to your X1 Voice Remote
 
California Debt Collector License No. 10316-99
 
   
 
Xfinity app xfinity.com Ask Xfinity
 
 
 
   
 
View Online     |      Privacy Policy
 
THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

© 2024 Comcast. All rights reserved.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
 

Question

 • 

Updated 

9 months ago

 • Edited

200

2

0

user_55aq2d

3 Messages

1 year ago

always check the senders email

2

0

XfinityVianney

Official Employee

 • 

2.1K Messages

Hi @user_55aq2d,


Thank you for reaching out. I hope you are doing well. I see you got an email from a non-Xfinity address stating you missed a payment. You did a great job of noticing the sender, which is a good step to take for any email you feel isn't correct. We appreciate you posting this here for awareness. You can also report spam or phishing emails to our Customer Security Assurance Team as well. This helps us warn others of potential scams. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_55aq2d

3 Messages

well you sure do not make it easy to report spam, I spent quite a while trying to find that page, but it is not apparent in your web pages, so I was stuck with a random community forum post

11 months ago

0

user_63ef8f

Visitor

 • 

8 Messages

9 months ago

I receiving a phishing email with the name "xfinity.com" but the senders email address is:  [Edited: "Personal Information"].  I blocked the sender, and used the xfinity app to make sure all is in order.  Xfinity should warn its entire customer base to avoid fraudulent acitvity.

(edited)

1

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

 

user_63ef8f, Hi there! Thanks for taking the time out of your day to visit our forums page for help with the phishing email concern. We take security matters very seriously and appreciate you for letting us know. We can help. Here is a great digital option that have for reporting phishing emails. Please let us know if you have any additional questions or concerns that we can help with.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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