Visitor
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1 Message
Fraudulent Company
NOW is the worst experience I have ever had with an Internet provider. I had Xfinity and had my rate triple over night so I called to understand what was happening. Was told NOW was budget friendly, and I do not require massive data amount so I accepted it. Ever since I have been swindled out of money and time, and have had non stop confusing communication about returning my box and then mistaking which service is which. These two companies are basically not connected and I did not even make this choice. I had a $45 credit owed from Xfinity that just mysteriously doesn't exist now. Trust people that tell you this company is complete trash. Because it is. I have spent multiple days going to the store, calling, and chatting online just to literally understand what is happening. And the end result is my account being deactivated by someone misunderstanding me. Employees are just as incompetent as the company. Thanks for ruining my week.
XfinitySeth
Official Employee
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1.2K Messages
16 hours ago
Hello user_lc11zk. I appreciate you stopping by to share your recent experiences in getting setup with NOW services, and know we're here for you! Above all, we want to ensure you're able to get the service you need, hassle-free, and at the best rate possible 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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