Visitor
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1 Message
Fraudulent additional line added with global pass
Hello,
Can you please advise of which department handles complaint escalations? There was a fraudulent line with global pass added to my account back in October of this year and the issue has still not been resolved and I have been charged for this via ACH from my bank account. I have spoken with 5 different Xfinity employees confirming resolution but still nothing to this point. At this point, if there is not a resolution to my situation I will need to contact our State Attorney General. Please advise.
XfinityThomasC
Official Employee
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3K Messages
4 days ago
Hello, @user_7rv5kc
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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