Visitor
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1 Message
Fraudulent Account
I’m currently dealing with a fraud case involving an account opened under my name with autopay attached to my credit card. I was instructed to submit a fraud form that includes full SSN and a copy of my ID etc. via email, fax, or mail.
Given that my information was already compromised within the system, I do not comfortable sending more personal info especially SSN and ID through these formats.
Additionally, there is currently a balance on the fraudulent account. I want to ensure this balance is not sent to collections while the fraud investigation is ongoing. The rep said the account/charge cannot be marked as fraudulent until the fraud form is submitted.
What other options do I have to mark the account/outstanding balance as fraudulent in a more secure format and ensure outstanding balance not sent to collections in my name? Can I submit the fraud claim in person?
XfinityKei
Official Employee
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2.4K Messages
3 hours ago
@user_oq2w7h Thanks for bringing your concerns to our attention. Your concerns are important to us and we want to ensure this is taken care of for you. I can certainly understand wanting to keep your information secure after this.
I have a link that goes through the fraud process and the next steps. https://www.xfinity.com/idtheftclaimform
Step One will take you to the Complaint and Affidavit Form in PDF format which contains the actual form you will be submitting.
The best part is you can email, fax or mail the information back to us!
As soon as you complete the form and fill our the required information and documentation someone will reach out to you within two days to resolve this for you. I can check back with you next week to see how things are going.
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