Visitor
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4 Messages
Fraud/need upper management involvement
I’ve been having issues with fraud on my mobile account. To say it’s been frustrating is an understatement. I’ve had multiple new lines and iPhones purchased on my account without my consent. Xfinity refuses to call back and address the issue. I’d love to speak to a district manager or someone that can assist immediately. Please reach out
XfinitySeth
Official Employee
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1K Messages
3 hours ago
Hello user_wck1ca! I appreciate you bringing these concerns to our attention, and you're in the best place for help on this! Never ever do we want you to be responsible for services that you did not consent or agree to, so rest assured we'll do everything we can to make this right 👍
I understand you've already spent a good amount of time on this without a resolution, so in order for us to expedite things, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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user_wck1ca
Visitor
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4 Messages
3 hours ago
I’d love to but don’t see a chat icon
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