Fraud

Over the last 24 hours, someone opened an Infinity Mobile account in my name, added it to my vacation condo Infinity cable account, and charged (so far) over $13,000.00 in international calls to the account. Calls, messages, emails and other types of attempted communication with Xfinity has taken hours and hours with no effective responses, primarily because the automated system allows only subject matter that does not apply.

I am terribly frustrated. May I have some guidance?

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XfinityEricB

Official Employee

•

3.5K Messages

32 minutes ago

user_d2eifd Thanks for reaching out to us about your mobile fraud concern. This would be very concerning to me as well, and happy to help get your concern sent to the fraud team to get you the help you need. I'll need a direct message with the account information for where the phone service was set up to put in a claim ticket for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_d2eifd

Fraud

XfinityEricB

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