Visitor
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1 Message
Fraud
My experience with Comcast Xfinity has been extremely disappointing.
Approximately one month ago, I signed up as a new customer and was charged upfront for service, with the assurance that a technician would come to my home to install and set up the system. However, no technician was ever sent. It has now been nearly a full month without the service being installed.
What is even more concerning is that I have now been charged for a second billing cycle, despite the fact that the service has never been activated or installed.
I have called multiple times on different days and at different hours, and I am always told that someone will call me back. That call never happens. The lack of follow-up, poor communication, and complete absence of resolution demonstrate very poor customer service.
Charging repeatedly for a service that has neither been installed nor used is unacceptable. I sincerely hope the company reviews its internal processes and improves its customer service standards to prevent other customers from experiencing the same situation.
XfinityAbby
Official Employee
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637 Messages
1 hour ago
Hello @user_a6297h I understand hoe frustrating it is to wait on an installation that has not occured. I would love to take a look at your account and get everything resolved for you.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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