Visitor
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2 Messages
Fraud
On February 22 I called comcast to make sure that a usless land line was disconnected, the rep said oh I can cut your bill down to 110 dollars I said multiple multiple times PLEASE PLEASE so not mess up the cable its literally all I have the rep did it anyway my screan went black with a message somthings not quite right i call back because the rep hung up was put through to billing who said my service was shut off due to non payment so even though I allways pay on the 29th nope I treated like scum still on hold 4 hours later after payment they cant fix it.. [Edited: "Inflammatory"]
XfinityMatthew
Official Employee
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1.3K Messages
2 hours ago
Hello user_uhjkh6 , I am very sorry to hear about your experience with the phone team. We would be happy to look into the account and see what changes were made and what exactly happened. If there is something we cannot fix we can get it escalated for you. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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