Fraud

I want to leave another comment.

They damaged my sheetrock and I’ve been waiting 14 days for them to come fix it. I’m exhausted from calling and requesting repairs — I’ve made up to 15 calls. They make promises, and nothing is ever done. Stay away from this company — they are shameless, scammers, and their customer service is the worst. They do not care about the damage they caused me.

They keep promising dates, and nothing happens. They even sent me an email saying the work was completed and the ticket was closed, when they haven’t even shown up at my house.

Stay away from this company!!

I will not stop reporting them.

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XfinityChristy

Official Employee

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2.5K Messages

2 hours ago

I truly appreciate you reaching out, and I want to sincerely apologize that you’ve had this experience. It is never our intention for you to feel this way when seeking help. We are fully committed to providing you with the high-quality support you deserve, and I would be more than happy to investigate exactly what happened, so we help. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_x9v39m

Visitor

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11 Messages

@XfinityChristy same general answer, they just post this, to look good. They dont resolve nothing. They told I should go ahead on my own, to start searching for a contractor, pay out of pocket, deal with all of that, and then send them the bill , so they can give me credit 🤡🤡, im searching the market to move from this scammers, being a customer for 16 days and already regretting this. And they already charged me the whole month, even though i only have 16 days for them.

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2 hours ago

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XfinityChristy

Official Employee

•

2.5K Messages

user_x9v39m I can hear how frustrated you are, and I apologize if my previous message felt like a generic response. That was never my intention. I want to be the person who actually helps you turn this experience around, we don't want you to have a feeling of regret. Regarding the billing and the contractor request, I want to look into the notes on your account to see why that was suggested and find a better path forward for you. I also want to ensure your first bill correctly reflects only the time you've had service. I am ready to dive into this right now, but for your security, I can only access those specific billing and service details through a private Direct Message. If you can share your name and address with me there, I will make it my priority to investigate this thoroughly and provide you with clear, honest answers.

I’d really love the chance to help.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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user_x9v39m

Visitor

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11 Messages

@XfinityChristy I already went through this process 4 times, same answer ,same results, wasting my time, i already left a bad review on BBB, submitted enought proof. Now i will take legal matters, because you guys damaged my house. You should have my claims on file…. I will not stop untill you guys learn to be fair and responsible.

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2 hours ago

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user_x9v39m

Visitor

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11 Messages

I have been online for 36 minutes waiting for a response, i guess you guys are on lunch

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59 minutes ago

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XfinityChristy

Official Employee

•

2.5K Messages

user_x9v39m I am sorry for the delay, I don't see a direct message with your name and address? Please send that so we can assist.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

46 minutes ago

0

Customer Service

user_x9v39m

Fraud

XfinityChristy

user_x9v39m

XfinityChristy

user_x9v39m

user_x9v39m

XfinityChristy

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