Fraud

anstine, Oh no! I have been in your shoes before, so I can understand the inconvenience that being a victim of fraud can cause. You've come to the right place. Over social media, we are a team of billing experts who are dedicated to providing solutions to billing concerns over social media. We can help. What is the forum you have filled out several times? Did you want to set up a payment arrangement to have more time to make a payment? If so, 

here is a great link on how to set up a payment arrangement for the residential services via the XFINITY assistant here. Here are also the steps below.

1. To set up a payment arrangement with Xfinity Assistant, click Chat for options.
2. Select Set up a payment arrangement.
3. Xfinity Assistant will explain your payment arrangement enrollment options.
4. Xfinity Assistant will explain your payment arrangement enrollment options.

Note: You may be eligible to choose your payment arrangement date and add a payment method later, as shown in this example.

If you’re adding a payment method later, continue to set up your payment arrangement with Xfinity Assistant by choosing a due date and clicking Submit

5. You’ll see a confirmation with a reminder to add a payment method to your payment arrangement by the scheduled due date.