fraud

Hello

I am having a problem with an employe at the Rio Grande N.J. office.

[Edited: "Personal Information"]changed my service Without my Permission.

I have called many times with no luck. I had a 24 month contract for seasonal

service, and all I want is for someone to change it back. Any help would be greatly appreciated.

Thank You Joseph [Edited: "Personal Information"].

Service Address [Edited: "Personal Information"]

Responses

XfinityRichard

Official Employee

•

1.3K Messages

15 days ago

Hi there, @user_6vtsiw ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with your seasonal plan. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_6vtsiw

fraud

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