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Monday, September 23rd, 2024 6:27 PM

Closed

Fraud

Somebody's using my name my account I never ordered anything I did I'd ask to pick anything up at the store

Official Employee

 • 

2.1K Messages

7 months ago

Greetings, @user_3sq2mh! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this incident. Please contact our Customer Security Assurance (CSA) Team as soon as possible, so they can create an investigation for this. You can reach them online by going to internetsecurity.xfinity.com/help/report-abuse and submitting a report, or you can call 1-800-934-6489 or 1-800-266-2278 and ask for the CSA Team.

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