FRAUD: Xfinity Agent Ran my Credit for a Phone Line WITHOUT PERMISSION

To Whom It May Concern,

I am extremely upset.

On 3/3/2025, I chatted with your xfinity agent, Suraj to have a technician reschedule an appointment they missed to install a cable line in my new house after moving.

I am on the Internet Essentials plan for $14.99 per month. Suraj was extremely rude and tried singing me up for a phone line for $74.99. I repeatedly told him no and that all I needed was to schedule a technician. He emailed me a new contract with the price of $74.99 and told me I had to sign it if I wanted a technician. 

At one point, he told me to just sign the contract, take the phone and give it to a relative or sell it then cancel the contract to get the free phone and my original pricing back. I told him no several times and had to disconnect and speak to a new agent.

Then today, 3/10/25, I received a letter from Xfinity Mobile saying that my Equifax and NCTUE were ran on 3/3/25 for a new cell phone line. I DID NOT GIVE YOUR AGENT SURAJ PERMISSION TO RUN MY CREDIT OR SIGN UP FOR ANY SERVICES. He also opened a duplicate account on my account so now there's two for no reason.

I am beyond angry and have already complained about this to another agent. I was assured I would get a credit on my bill. Then, a 3rd agent told me the credit could not be applied because I haven't been billed yet so I would have to call a 4th time in the future. I don't understand where this horrific customer service is coming from. I want someone to review my chat log with the agent, Suraj on 3/3/25 and tell me why my CREDIT WAS RAN WITHOUT MY CONSENT. I want to report him for FRAUD and I WANT MY CREDIT NOW. I am so angry. #XfinityFRAUD