Visitor
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1 Message
fraud on my account
3 times I had phones order on my account ,I didn't order I have changed my password, my credit card # and set up 2 step authorization, but it still happened. the last time was a month ago, I refused delivery of the phone, and I am still waiting for a refund. I had an agent file a ticket with the fraud team, and never heard anything from them, I was told I would receive an email. I spent over 10 hours on the phone with many agents. to learn how useless most of them were. I have requested speaking with someone with authority to help but was told that wasn't possible.
So after 21 years is it time I find a new service supplier or is someone going to tell me how I can talk to someone in charge?
XfinityQuemekia
Official Employee
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830 Messages
1 hour ago
Hello @user_uvt19k, I'm incredibly sorry to hear that you are facing such a stressful security and billing situation. We value your two decades of service and want to ensure your account is secure.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
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