New Poster
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3 Messages
Fraud employee
Why is Xfinity charging me changes on my account that I did not make or approve of your employees is doing fraud on my account and I cannot get anybody to fix it
New Poster
•
3 Messages
Why is Xfinity charging me changes on my account that I did not make or approve of your employees is doing fraud on my account and I cannot get anybody to fix it
XfinityThomasC
Official Employee
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2.9K Messages
5 hours ago
Hello, @caligirl794 account security is our #1 priority. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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