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user_4huxlv
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Friday, June 7th, 2024 10:52 PM

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Fraud email

I got a fraud email that says it is from you guys.  It is from [Edited: Personal Information].  It states that my account needs attention and wants me to update my information.  Who do I call about this?  I cannot get a hold of anyone.  And the assistant is a total waste of time

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2 years ago

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XfinitySara

Official Employee

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2.7K Messages

2 years ago

Hey, @user_4huxlv - Thanks for bringing this to our attention! You can absolutely report incidents such as this to our Customer Security Assurance (CSA) team, here (online or over the phone). I hope this helps! Let us know if you have any other questions or concerns, and our Digital Care Team remains here to support you however we can :)

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user_4huxlv

2 Messages

The link does not work.  Like I figured it wouldn't.  JUST GIVE ME A PHONE NUMBER TO CALL

2 years ago

XfinityBrianH

Official Employee

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2.3K Messages

I apologize the link did not work, you can reach the Xfinity CSA team by phone at (800) 934-6489.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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user_x7ggyq

1 Message

2 years ago

I just want an email address to forward suspicous emails. Nothing is simple 

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XfinityEricB

Official Employee

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3.4K Messages

 

user_x7ggyq You would want to send any suspisious emails to spam@uce.gov. For your account security with us, you would want to send those to us here abuse@comcast.net. I hope this information helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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