Visitor
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1 Message
FRAUD !!!DONT USE THEM
I am extremely frustrated and disappointed with Xfinity. An agent charged my card without my authorization, which is completely unacceptable. When I noticed the charge, I contacted customer service right away. The first agent I spoke to claimed a refund had been started and that it would be processed within 30 minutes.
After three hours with no refund, I called back and spoke to a different agent, who told me the refund was definitely coming that day. Still, nothing happened.
I waited until the next day, then contacted Xfinity again—this time I was told it would take 24 to 48 hours. Once again, I waited, and again, nothing. Every time I called, I got a different story, no resolution, and no consistency. Just a constant runaround.
The final straw was when one of the last representatives I spoke to admitted that the agents before had lied to me just to get me off the phone. And when I asked more questions, that rep hung up on me.
This experience has been nothing short of fraudulent and deceptive. I never authorized the charge, and Xfinity has done nothing but waste my time and mislead me. I trusted this company, and that trust has been completely broken.
I’ll be reporting this to consumer protection agencies and exploring other options for holding Xfinity accountable.
XfinityJamesC
Official Employee
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2.2K Messages
1 day ago
Greetings, @user_tam0y0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
We would like to learn more about your experience and provide support. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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