Visitor
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3 Messages
Fraud case not resolved
The issue with the Apple iPad billing and related data has not been resolved. I have contacted your company at least once a month since November, the day after I agreed to the deal, even before receiving the box. I was informed that I could cancel within three months if I were unsatisfied. I called the next day to cancel, and your records and your recorded calls will confirm I never opened the iPad box because I intended to return it and needed to a return label. Despite assurances that a return label would be sent each timeit was never sent. I visited a local store, and a fraud case has been filed, yet no one is resolving this problem. One of your representatives even admitted this situation occurs frequently. Every time I believe the issue is resolved, I am shocked to find I am still being billed and never receive a label. I am filing a complaint with the Better Business Bureau due to your company's inaction. I expect this to be resolved immediately. Despite all this information being in your system because the last person I spoke to at your company read all the messages that has been documented in my case. I plan on contacting a lawyer to see if I can get a class action lawsuituit started on Wednesday.
Jeff [Edited: "Personal Information"]
[Edited: "Personal Information"]
Accepted Solution
XfinityAmira
Official Employee
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4.9K Messages
3 months ago
Hi user_43b110! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to reach out to us about this billing issue. I'm sorry to hear about the complications you've run into trying to reach a resolution on this. We also apologize for any inconvenience or frustration this has caused you. My team would be more than happy to see how we can further support you with this. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_43b110
Visitor
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3 Messages
3 months ago
I want to update my previous complaint and sincerely thank the kind woman from Xfinity’s home office who reached out to me and helped get this matter resolved. After dealing with this issue for months, it meant a lot to finally speak with someone who truly listened, understood the situation, and followed through.
She was patient, professional, and very reassuring, and I am so grateful for the time and care she gave to fixing this problem. Her help made all the difference, and I truly appreciate that she said she would follow up to make sure everything was resolved.
I honestly wish I could remove my original complaint, because her response and support turned this experience around for me. Thank you again for your kindness, your professionalism, and for helping bring this long situation to an end.
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user_43b110
Visitor
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3 Messages
3 months ago
I want to update my previous complaint and sincerely thank the kind woman from Xfinity’s home office who reached out to me and helped get this matter resolved. After dealing with this issue for months, it meant a lot to finally speak with someone who truly listened, understood the situation, and followed through.
She was patient, professional, and very reassuring, and I am so grateful for the time and care she gave to fixing this problem. Her help made all the difference, and I truly appreciate that she said she would follow up to make sure everything was resolved.
I honestly wish I could remove my original complaint, because her response and support turned this experience around for me. Thank you again for your kindness, your professionalism, and for helping bring this long situation to an end.
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user_127727
Visitor
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6 Messages
18 hours ago
I have been a Fraud victim twice now with Xfinity. Once in 2023 and in 2025 a class action lawsuit informed me that my name was on the list of customers who had their personal information stolen! A month ago AGAIN I HAVE THE SAME PROBLEM! Scammers are calling me daily pretending to be Xfinity employees! I contacted Xfinity fraud division and they opened an investigation! I have not heard anything from them! Now my phone does not work. I cannot make calls or receive calls for 5 days now!!! I have spent hours with support and no one can fix the problem!!! I am beyond angry and I will file a complaint again with the FTC and FCC if Xfinity does not take care of these problems now!!! [Edited: "All Caps"]
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