Fraud case not resolved

The issue with the Apple iPad billing and related data has not been resolved. I have contacted your company at least once a month since November, the day after I agreed to the deal, even before receiving the box. I was informed that I could cancel within three months if I were unsatisfied. I called the next day to cancel, and your records and your recorded calls will confirm I never opened the iPad box because I intended to return it and needed to a return label. Despite assurances that a return label would be sent each timeit was never sent.  I visited a local store, and a fraud case has been filed, yet no one is resolving this problem. One of your representatives even admitted this situation occurs frequently. Every time I believe the issue is resolved, I am shocked to find I am still being billed and never receive a label. I am filing a complaint with the Better Business Bureau due to your company's inaction. I expect this to be resolved immediately.  Despite all this information being in your system because the last person I spoke to at your company read all the messages that has been documented in my case.  I plan on contacting a lawyer to see if I can get a class action lawsuituit started on Wednesday.

Jeff [Edited: "Personal Information"]
[Edited: "Personal Information"]