Visitor
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1 Message
FRAUD CALL
I have been trying to reach someone at Xfinity/Comcast all day; was told I was in line for a call back that never came. I got the "fraud" call about Target sponsoring a 1/2 off the monthly charge for 36 months after I sent them $350+ dollars. I have been trying to talk to someone at Customer Service; was told I would get a call back but never did. Since I did not go through with purchasing the gift card is there anything more I need to do? Also when I clicked on the link to 'report' the abuse what are all those phone numbers - are they numbers the scammers are using? I have two calls from different locations, plus two call-back numbers plus a text - is any of this information useful to anyone? Thank you for your help/advice.
CCTimothy
Valued Contributor
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406 Messages
2 years ago
I'm sorry to hear you received a fraudulent call, but thank you for letting us know! Your best move it to speak with our Customer Security Assurance (CSA) team. They can be reached at 1-888-565-4329, and they have hours from 8 AM to Midnight (EST), 7 days a week. Is there anything else I can assist you with right now?
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danpohlig
Contributor
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20 Messages
2 years ago
You can also send the details of the calls - including the numbers on your caller ID - to abuse @ comcast.net.
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Again
Expert
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30.8K Messages
2 years ago
@user_76afc9
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user_67fac7
Visitor
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1 Message
2 years ago
I received the same fraud call 1/20/2023. They had left a message on my phone "last day to get 50% off on my future service" Since I knew my initial year of service discount rate was just ending I was not surprised that Xfinity might be reaching out to me - so I returned the call to ([Edited: "Personal Information"]). It was very well done - it sounded just like the real Xfinity interaction ( waiting for a representative, holding music, and attention to detail, on hold while they "verified my details" they seemed to know what my bill was.
the gist of it was I would get 50% off the amount off my last bill for the next 2 years $408 in my case if I paid the next 2 years in advance. Since "Target was sponsoring the deal" it had to be paid in either a Target credit card or a Target gift card. Since I did not have a Target CC, and did not want one, I could go to a store and get a gift card in that amount and then call back to the "Xfinity Billing dept" with the gift card info to pay the bill They gave me "the Xfinity Billing dept phone number ([Edited: "Personal Information"])" to call back to when I got the gift card with 48 hours.
After hanging up I was supposed to go get the card, they even gave me location suggestions base on my location. There was even a bonus if I were to get back to them in the first 100 minutes.
They were so good I was not suspicious until the very end when they mentioned the 100 minute deal.
After hanging up I did some internet research and realized it was a hoax, and called the real xfinity to verify they were running no such deals.
So I did not loose any money. My question is - Is there anywhere else I should be reporting this to. The fraudesters almost seem like they have insider information (knew I was a customer, seemed to know about what my current outstanding bill was).
They are very good and will definitely be stealing money from innocent Xfinitiy customers.....
Look forward to your response.
(edited)
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