Fraud at Local Xfinity Store

This morning I signed up for Xfinity service online for my new house, and I opted to pick up my equipment at my local Xfinity store. I received an account number and order confirmation via email soon after my order was placed online.

A few hours later I went into my local Xfinity store, and informed the associate that I had signed up for service online this morning and I needed to pick up my equipment. After ushering me over to a podium and asking for my ID, I was informed I'd get a new new account number (I should disregard the old one) and that I'd need to use my phone to reaffirm all the choices I made online a few hours prior. Confused and assuming this was part of the equipment pickup process, I did what was requested of me. I was also asked for a credit card to put on file as a "backup payment method". When I pushed back and asked why, I was assured it was only in case there was a problem with my primary payment method (I've never heard of this before). 

After getting home I checked my email and I realized what had happened at the store. The associate had signed me up for a 2nd account. I had a 2nd order confirmation email. I had a 2nd account number for the exact same address as the order I placed from home. Worse, I had an order for a mobile phone that I purposefully didn't sign up for originally. This is why I was asked for a credit card; they need one on file for the monthly billing. 

This is consumer fraud. If I had to make an informed guess, the service rep at the store wanted to meet a sales quota and I was the unlucky victim. I was never informed clearly that a second account was being created, nor did I authorize it. The employee completely misrepresented what they were doing. Furthermore, I got signed up for a service (mobile phone) I wasn't told about and explicitly did not want. All this associate had to do was hand me my equipment, and instead half my day has been wasted dealing with customer service trying to get my 2nd account reconciled and the mobile phone portion of my order cancelled. After two hours on the phone we can't even cancel the phone shipment. 

I haven't even started receiving the service I signed up for yet and I already want to cancel. Why would I ever recommend Xfinity to anyone after experiencing this?