Fraud and incorrect mobile billing and no one will help from Xfinity-Tom Karinshak!!!!

Mr. Tom Karinshak,

On July 24th I used two promo codes.  One for 2 free devices "On Us" and one line free with another "Bogo".  Also with this verbal contractual agreement, Xfinity was supposed to port over our current numbers.  When the phones arrived, they did not have our numbers assigned to them.  I spend 7 hours straight on the phone with them to port to find out they only ported one number over.  My husband's phone was working with his old number, but a different number was on the bill.  I keep calling and calling.  Then I got a bill for $171! I called again to correct the billing.  I have called every two weeks since AUGUST OF 2024 and it is now FEB 2025!!!  I have spent well over 100+ hours on the phone, and no one will fix what I had agreed to the verbal contract to on July 24th.  I am at my wits end.  I have had two ECM cases opened and closed with no resolve on my mobile billing.  Then if I don't pay now $150 a month, when I agreed to $30 a month, they will send me to collections!  Here is an example of their customer service.  I called in the beginning of January and the rep kept telling me I needed two new phones.  I explicitly told him NO!  Then I spoke to his supervisor.  He said do not respond to the email and nothing will happen.  NOT TRUE!!! Two new phones showed up at my house and my husband returned them to our local office in Pittsburgh.  I have been told I don't know how many times that a supervisor will be calling me back. Or that rep will call me in 24 hours.  The supervisor "Karin" I spoke to yesterday said there was nothing he could do because I added another line.  I told him I did not add another line.  I explained the whole story to him again.  He did not want to hear it. He just kept saying there was nothing he could do.  I asked for a case. I wake up this morning to see they closed the case already - Edit: [Personal Information].  The charges are fraudulent and NOT what I agreed to.  Plus, the amount of time and stress I have spent on the phone is utterly ridiculous.  I am getting nowhere with this.  Every month my bill is incorrect, and I do not know if I have the strength to go through this again.  I just want what I agreed to on the verbal contractual agreement.  I would also love to have the time back that I have spent on the phone with these reps but that will never happen.  I am at my wits end and their customer service is the worst.  And you cannot get anyone that actually gives a [Edited: "Language"] about what the issue is.  They just want to upsell you or say [Edited: "Language"] you.  THIS IS FRAUD!!!! 

NEVER AGAIN!!