FRAUD AND CANCELLATION

I never moved in to an apartment I attempted to get service at, and now I cannot cancel.

This is fraudulent activity. I have charges I never approved for a place in a totally different city than where I live.

This needs to be cancelled entirely ASAP. My attorney is receiving all of the account information at this time.

Responses

EG

Expert

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111K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_9ggmro

Visitor

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3 Messages

NOT ANSWERED. NOT SOLVED. NOT RESOLVED IN ANY WAY.

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3 days ago

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If you are not yet signed in to your xfinity.com account, this option may not be visible, so we do suggest trying that. We can be reached via phone at 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-2278).. We do want to do all we can to assist and are standing by to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

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XfinityAlfonso

Official Employee

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1.7K Messages

3 days ago

Good Morning user_9ggmro, thank you so much for taking the time out of your day to reach out to us here on our Xfinity Forums. We would love the opportunity to assist you with making things right with this situation.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

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user_9ggmro

Visitor

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3 Messages

None of these instructions work, there is no chat icon, there is no pen and paper icon, there is no abiliity to do any of this. I tried calling several different departments and numbers, I have chatted with four different people. This is TOTAL FRAUD. My attorney is taking action.

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3 days ago

0

Customer Service

user_9ggmro

FRAUD AND CANCELLATION

EG

user_9ggmro

XfinityAlfonso

XfinityAlfonso

user_9ggmro

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