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user_616dc2
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Sunday, February 5th, 2023 3:04 PM

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Fox Sports BTN issues

I’ve seen this mentioned several times on here but when I link my TV Provider (Xfinity) to my Fox Sports app on my Roku, and try to watch Big Ten Network it tells me the channel isn’t included in my tv package (it is). I have uninstalled and reinstalled the app, tried on my phone, laptop and tv. Nothing works.

I contacted support last month and spoke with someone who was going to look into it but nothing has changed nor have I heard back.

It seems a lot of others are also having this problem. Has anyone gotten a resolution? I want to be able to watch Big Ten Network when traveling. 

Question

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Updated 

2 years ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

2 years ago

@user_616dc2 Hello! Thank you for reaching out to us here on our Community Forums page. We are sorry to hear that you're having some issues accessing the Big Ten Network. Have you tried using the Xfinity Stream App while using the Roku and then going to the Big Ten Network channel from there? 

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user_616dc2

Visitor

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5 Messages

@XfinityBenjaminM​ Since I am traveling and trying to get watch away from home, I am not connected to Xfinity Wifi and cannot get the xfinity stream app to work away from home. 

2 years ago

0

XfinityBenjaminM

Official Employee

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2.2K Messages

2 years ago

Ok! There are certainly some channels that you are only able to access while you are connected to your in-home WiFi so that sounds like what the issue primarily is (at least right now). When you get back home and are still having trouble viewing this channel or any other content, by all means, please let us know so that we can investigate. We wish you save travels and if you need us to look into this again, we're here and ready to help in any way we can.

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EG

Expert

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111.7K Messages

2 years ago

The concern is not "accessibility / disability" help related................................. Thread moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_616dc2

Visitor

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5 Messages

@EG​ Thank you, I did that in error. 

2 years ago

CurmudgeonSupre

Contributor

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18 Messages

2 years ago

Same problem for me. But only in the iPhone app. Have not had this problem ever before today 

it also does not work on chrome on a laptop. Something is amiss 

(edited)

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XfinityJessicaA

Official Employee

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330 Messages

Hello @CurmudgeonSupre Thanks for bringing this to our attention and I'd be happy to troubleshoot to get this resolved. Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CurmudgeonSupre

Contributor

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18 Messages

I did go thru the step as you suggested but didn’t get a reply

2 years ago

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CurmudgeonSupre

Contributor

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18 Messages

It has been a week. Nothing is fixed. No response from what you requested I do. (The direct message). Is this something you recommended to get me off the forum? This is a problem that has zero solution from Xfinity. And it’s an Xfinity issue according to the messages I keep getting. 

2 years ago

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CCCam

Official Employee

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232 Messages

Hello @CurmudgeonSupre. It doesn't look like we received a Direct Message from you a week ago. I can definitely understand the frustration of not receiving a message back. I know there are some games that are not available in every area. Are you able to watch any other games on the app?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3291b5

Visitor

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1 Message

2 years ago

Has anyone received resolution for this issue? It's a major problem.

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user_9f03a9

Visitor

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1 Message

@user_3291b5​ No. I’ve tried everything they told me to do. In order to watch games I have to uninstall and reinstall the fox sports app so I can get the free preview hour of watching. When my hour is up I repeat the process for another hour. Pretty ridiculous seeing as Big Ten is part of my tv package I pay for. 

2 years ago

0

CCRose1

Contributor

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242 Messages

Is there a reason for using the Fox Sports app instead of the Xfinity Stream app? Big Ten is part of the networks that is available when you are away from your home network. In the Xfinity Stream app it can be marked as one of your Favorites, so you wouldn't have to search for the channel.

I no longer work for Comcast.

2 years ago

0

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