1 Message
Fox channel not operational
I try to change the chanel to fox news and I am not able. I need someone to call me please and fix it.
1 Message
I try to change the chanel to fox news and I am not able. I need someone to call me please and fix it.
XfinityDena
Official Employee
•
2.5K Messages
19 days ago
@user_rbe8t2 I am in the corporate department and would be able to assist you with all of your account needs. We primarily deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you.
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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