Visitor
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3 Messages
Four months following installation, line is still exposed and not buried. Was stood up after given a TWELVE HOUR WINDOW. 11/14/2022 Install
I have tried repeatedly since 11/14/2023 to get the line buried from my new home. I had a few "contractors", I use that term loosely as they appeared to be local hires that aren't involved in a professional business and are not comcast employees. I am guessing they are 3rd party daily hires. The few time they came out was either during a storm or following a storm and the ground was too hard to bury the line. That is understandable, however, I have tried relentlessly for the last 45 days where the snow is completely melted and we have had daily temps exceeding 50 degress.
Yesterday, 03/21/2023, a 12 hour window was given for this line to be buried, 0800-2000. I work in a highly stressful job where my focus needs to be on point and I cherish my days off. I waitied at home that entire 12 hour window and at 2000 when no one showed, I tried to call Comcast. The first call was over an hour which was wrapping up with the agent saying he was going to call the technician. That call was dropped and the whole painful process had to be restarted. I spoke to the next "agent" that said my appointment was for 3/29/2023, which is not true, from 0700 to 2200. This is a 15 hour window and it gets dark by 1900 and with local ordinances, work should not be done with unknown 3rd party "Technicians" arriving at 2200. When I asked when this appointment was made she absolutely guessed and tried to say 03/17/2023, this is absolutely false. I even checked my cell phone log to ensure that I wasn't losing my mind. This is an absolute unfinished job that began on 11/14/2022. This has yet to be resolved and should not take a whole day speaking w/ numerous scripted agents that can't think outside the pages in front of them. We know, "Kimberly", "Ken", and "Debbie" are limited third world worker who don't need what we end up unleashing on them out of sheer frustration and anger.
Before you direct me to your websit and DM and all of that, please know that HAS been done. I need a reliable date of when this will be done with an appropriate window of when it will be completed. I have requested multiple call backs from leadership to help resolve this issue and have yet to receive one call back in four months.
user_84727e
Visitor
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3 Messages
2 years ago
Honestly, Xfinity is great as long as you NEVER EVER need customer service. Never have I ever had a seamless and pleasant experience. They outsource all customer service to Central America and India for sure, if your issue isn't in "Susan's", "Mark's" and any other basic American named persons script, you will be in a world of hurt. Text is really the only way to go so you can deep clean your home while trying to resolve an issue so you don't feel like you've wasted over half the day, but they are taking that away this April. We need more affordable options to choose from to increase the level of the bar on customer satisfaction. [Edited: "Inflammatory/Solicitation"]. UGH, ok, now I have come on the get the expose line in my yard buried from it's installation four months ago!!! (11/14/2022)
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CCAlisha
Problem Solver
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571 Messages
2 years ago
Hi, user_84727e thank you for taking the time to reach out on our Xfinity Community Forum page. Your time and business is very important to us, and we are here to help. I am sorry to hear that the line is still not buried. You have reached the right place for assistance. Please send us a DM with your full name and address to get started.
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