Visitor
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1 Message
Four consecutive technician no shows in five days
I am at a loss here. I have had four scheduled appointments in the last five days for techs to come and repair my line, and none have shown up. I have been a customer for over thirty-five years, but I cannot continue if this issue is not resolved.
XfinityAmira
Official Employee
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4.5K Messages
1 month ago
Hi chris.b! Thanks for taking the time to visit our Xfinity Forum regarding this line concern. We appreciate you being a customer with us, and my team is here to support you. Outside line work can take up to 14 days to be completed after being scheduled. My team would be more than happy to double-check this for you and stick with you until the line has been properly taken care of. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_8rduti
Visitor
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2 Messages
4 hours ago
I have the same problem. 5 consecutive no shows in five days. I wonder if anyone even works there anymore.
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