Visitor

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1 Message

Wednesday, December 17th, 2025 8:26 PM

Found and returned Flex boxes…

Is it possible to see if my account was already charged for them by serial numbers?

Basically I moved and forgot about them and had new service at another location but returned them yesterday when I returned other equipment and need to know if and how I get a refund.

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Official Employee

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2.9K Messages

3 hours ago

 

user_bwmcc4, Hi there! Thanks for taking the time to reach out. Congrats on the move. I can understand how things can get when moving. You've reached the right place. We are a team of experts who are dedicated to resolving equipment return and refund inquiries such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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